About Complete Tenders

We are specialists in winning contracts

Our team of senior tender writing professionals has an exceptional understanding of the tender process, how to prepare outstanding responses and ensure your business beats the competition.

Our Mission

Our aim is to help smaller businesses compete with the large corporations. Quite often the procurement system lets SMEs down; it can be complicated, discriminatory and geared towards big business where commissioning authorities see less risk. Small businesses provide better quality of service, local value and will deliver a contract to a higher standard than most larger competitors.

We want to help these businesses succeed.

Essential Facts

35 years’ experience in successful bid management
Worked across public and private sector as both buyer and supplier
70+ winning Council tenders
£120m tender – single largest contract win
Managed the tendering process for a multi-national corporation (with improvements of 45% to 93% made in under 12 months)
100%-win rate for SME’s tendering for UK frameworks (CCS, HTE, ESPO, LPP, NOE CPC, EOE CPC, NHS SBS)
Bid consultants operating UK wide

Jennie Billings

Personal Tender Search Manager

After a fifteen-year career in marketing across sectors as diverse as stately homes and contract flooring, I’m well versed in the challenges that come with identifying the right business opportunities. This, combined with my masters in marketing, allows me to see our clients’ perspective from both the strategic and detailed level.

The tendering process often appears daunting to those who’ve never tendered before. I simplify the journey from first step to fruition. I enjoy combining my experience and skills to ensure that smaller businesses access the opportunities to take their enterprise to a new level, particularly by matching their precise needs with market expectation.

When not doing all this, I run my own successful business - and oh yes, I’m also mum in chief!

Matthew Smith

Managing Director

I’m a Chartered Town Planner and started my career bending over backwards for volume housebuilders. Through many successful planning applications, I learnt the craft of writing compelling arguments in response to a set of requirements. I did however struggle with the constant compromise between corporate arrogance and the quality of the end product.

So, without knowing it at the beginning, I probably co-founded Complete Tenders as a reason to start getting my own back! I believe there are so many smaller businesses out there that are more than capable of delivering a service more successfully than the larger ones; if only they were given the opportunity. I want to address the imbalance, ensuring those that really deserve a contract have the best chance of winning it, so that we as the public, service users and patients are ultimately better off.

I am personally contracted to provide a Tier-1 managed service for my daughter’s rapidly expanding schedule of activities and parties.

Karen Shuttleworth

Tender Writer

I initially worked in the telecoms industry, starting as a test engineer before test management and project management roles gave me a deeper understanding of how to prepare and respond properly to the technical requirements of a project. I took a break to have a family and my two boys keep me very busy, but I decided I wasn't quite busy enough, so I joined the Complete Tenders team! Now I help customers win contracts by understanding their business from a technical perspective and writing tender responses tailored to them, using the same attention to detail needed when testing communication systems. I really enjoy the variety of the businesses we work with, the learning, and the feeling of achievement when a tender is successful.

I love reading and baking and I try to offset that by running when I can. Travel is my passion. I spent 18 months travelling overseas and although very different now I have children, I take them exploring whenever I can.

Julian Quaife

Operations Director

Previously holding contract and tender management roles in the NHS, I moved into the private sector to create better opportunities for companies wanting to win public sector business. I have applied more than 25 years e-sourcing and tender writing experience to develop the winning processes that enable us to consistently secure healthcare and local government contracts for customers across many service categories and industries. Being results-driven with a common-sense approach has ensured an outstanding success rate and a long list of happy customers.

Winning contracts is rewarding in itself, but so is creating fresh, thought-provoking and compelling tender submissions for businesses owners that are new to the tendering process and want to grow. When I’m not helping put our customers into pole position, I’m watching 2 or 4-wheeled motorsport.

Bella Stevenson

Bid Manager

I began my career working for a recruitment consultancy coordinating their EMEA wide bid submissions and over the last 10 years I have worked across multi-disciplinary teams in the built environment to ensure the highest quality, buyer-focused tenders are successful.

I really enjoy working with customers and their teams in an open and collaborative way to bring out their USPs and how these match up with what the buyer is looking for. I particularly enjoy conducting workshops and review sessions with customers to help them devise and build better win themes as well as engender best practice, lateral thinking and team work towards winning more contracts.

In my spare time I enjoy Pilates, reading, cooking and visiting the odd gallery or museum when I can!

Tony Murphy

Bid Manager

My career has mostly involved negotiating and bidding for commercial contracts in telecoms, IT and facilities management. I’ve always been in commercial roles, on both the buying and selling side. My early career was in the oil industry, but I moved into telecoms when I started working for BT shortly after it was privatised. After a few operational roles, I managed commercial and contractual support to a wide range of business units within BT, from broadcasting, to videoconferencing, and satellite to submarine cables. That’s where I learned how to pick up new technologies and lines of business in double-quick time – a skill I’m still using at Complete Tenders, where our clients come from so many different sectors.

I left BT for a move into mobile and Wi-Fi, with T-Mobile and later, a tech start-up in the rail industry who pioneered Wi-Fi on trains. There, I worked on both sides of the fence, we won two company-transforming bids, worth €135million and I evaluated tender responses from people who wanted our business.

A few years later I set up my own company. After a pivot or two, we were writing bids for clients and coaching them to be fit to compete. This meant winning new business by writing knockout tender responses, developing clients’ value propositions and reinvigorating content to make it persuasive and compelling. That’s exactly what we do at Complete Tenders - and now I get to work with outstanding people who I learn from every day.

Having moved around a lot in my youth, I lived in London for most of my post-University life, moving to Hertfordshire ten years ago. I still think of myself as a Londoner, but have set down roots here. As a passionate supporter of social justice, I’m chair/trustee at East Herts Citizens Advice, where I also bring my tender writing skills to bear in fundraising. I’m also a coach and treasurer at the Hertford Company of Archers, where I (uncharacteristically) made my own longbow a few years ago.

James Irvin

Graduate Bid Writer

Having graduated from the University of Hertfordshire in 2020, I am now beginning my career working with Complete Tenders. I spent three years at University completing a degree in English Language & Communication with English Language Teaching. During my studies I prepared reports on a wide range of subjects, investigating how language is used in many different fields, from sports commentary to police work. Such work has given me a lot of the writing and communication skills necessary to produce compelling material and succeed with tenders and winning contracts. I have previous experience working in retail and I am looking forward to developing my career with the great team at Complete Tenders.

When I’m not working, I am more often than not found watching my beloved West Ham United lose (again!).

Louise Niemantinga

Office Manager

I’m a chartered company secretary and as well as handling the accounts and administration within the business, I provide project support services to ensure the tendering team gives the best value and dedicates the time on each job to where it ought to be.

I’m a South African and have worked at executive level for several top investment and financial management firms, in Cape Town and in the UK. I became a mum in 2015 and love the flexibility that Complete Tenders has given me to balance work and home. I love being part of a progressive and caring team that is growing together as well as really helping our customers to grow too.

Could This Be You?

Complete Tenders are always looking for ambitious and experienced tender writers that thrive on making a real difference to our customers. We are a small team who understand and help each other to achieve outstanding results.

If that sounds like you, then we would love to hear from you.

Complete Tenders assisted me in the process of re-tendering for our NHS orthodontic contract as part of a large procurement project. From the outset Matthew was an excellent listener and provided a high level of support in the whole process. I found him easy to communicate with and responsive, with quick turnaround when I posed questions via email or telephone. His team assisted with the writing of the documentation for the submission - Matthew and his team helped me to create a thorough and robust framework to which I could add the stamp of how I wanted the submission to be presented so that it reflected my practice in the best light.

Dr Beth Richardson, Basingstoke Orthodontics

We had been asked by a customer to tender for a bulk haulage contract we were already providing, the current arrangement was coming to an end and it was a large part of our existing business. Not having done many tenders before, we needed help to prepare the right material and answer over 500 technical questions! Most importantly, we needed to fight off our competitors to re-win the contract for the next couple of years. Thanks to Complete Tenders, we were able to show the customer that Mayling Transport were still the best service provider on offer and beat some much larger companies in the process. We won the contract and look forward to winning the next one!

Alan Mayling, Mayling Transport

Matthew at Complete Tenders has worked with us on many successful projects over the last 2 years and managed tenders that helped us to win some very large contracts, including a recent single supplier award to provide permanent recruitment across 7 NHS Wales Health Boards. On every occasion, he has understood our needs and our challenges and has delivered over and above our expectations.

Charlotte Fisher, HCL Permanent Ltd

I asked Complete Tenders to advise and help me prepare tenders for the NHSE Orthodontic Services contracts and we were successful in both bids. Matthew and his team were a great help and support with their deep knowledge of healthcare services and how to win NHS contracts as well as their calm influences during a challenging process and very stressful time. I highly recommend Mathew and his team.

Dr Amal Maizar, E&G Ortho Ltd

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