Whether you provide domiciliary care or dentistry, understanding the commissioning authority’s objectives to procuring any product or service is critical to winning a contract with them. You need a deep understanding of what type and level of care is required. You may have to read through long healthcare tender listings and several specifications to find one that is relevant to your business and appropriate to the level of care experience you have.
Sometimes there are different levels of care requirements grouped together; vulnerable children and adults, complex care, mental health care. You need to be clear before you start as to whether you can meet these requirements.
Tendering for an NHS contract
If you are bidding for an NHS tender, the service you are offering will need to be:
Aligned with the priorities of NHS England
Aimed at improving value, productivity and efficiency
Patient-centred and outcome based
Fair and consistent
Similarly, if you are tendering for a contract with a Clinical Commissioning Group (CCG) or Local Authority, failure of the product or service is likely to have some impact on patients or service users. Consequently, healthcare tenders and social care tenders are rigorous and exacting in their requirements.
Tender top tips
Steps to successfully bidding for healthcare and social care tenders
1. Check how the tender is structured
Check how the tender is structured. Is it split into different lots for the different types of care, or is it grouped together? If the latter, be sure you can service all of the requirements.
2. Read the tender documents
Read the tender documents carefully before you start to make sure you understand what the tenderer really wants. These can be complicated but you need to able to demonstrate you can meet all the requirements or you will not be considered. You will need to evidence how you have successfully provided the service before.
3. Be risk-averse
Health and social care authorities are risk-averse, so you need to provide the assurances that your service is robust, patient centred, and will not negatively affect quality of care. What management information systems do you have in place to ensure that the care is provided correctly and the patient is not at risk?
4. Policies and procedures
Consider how strong and up-to-date your care-specific policies and procedures are? How good is your Safeguarding policy? Do you undertake safeguarding training? How will concerns be reported and corrected? Consider strengthening these if you need to, so you are ready to tender.
5. Staff recruitment and retention
Having sufficient, correctly qualified and trained care staff is always an issue. So what are your staff recruitment and retention procedures? Do you have an efficient system to recruit on demand? How robust are your compliance checks? What is your training and CPD programme to ensure adequate skills? Can you provide certificates, examples and policies to provide the evidence the healthcare tender requires? If not, start collating these.
6. Read the tender questions carefully
Make sure you read the tender questions carefully. If you are unsure of how to respond, use the official procurement portal to query the commissioning authority.
7. Provide evidence
Any great tender response will provide evidence. To provide the assurance the authority needs, use case histories and testimonials with any facts, names, dates, results and previous outcomes.
I have been using Complete Tenders services to support and develop organisations like mine since August 2017. Complete Tenders look out for any upcoming tenders that I can bid for, have a good understanding of the services I provide and have tendered for 3 contracts that have all been successful. The communication is fantastic even though we are based in Bradford. Julian would go above and beyond to ensure I was completely satisfied with the content and quality of the work produced. I value Julian’s expertise. I would recommend Complete Tenders to anyone that wants to provide services to Local Authorities.
Our expert team of bid management and tender writing specialists have a proven track record of helping businesses win health and social care contracts. We help service providers navigate important new legislation and respond to key changes in care approaches so that they can continue to secure business growth. Our level of expertise can tackle the complexity of a care questionnaire and get to the heart of what the commissioning authority is really looking for.
Why choose Complete Tenders?
Over £50m in revenue for SME customers, and over £100m in total generated directly from our NHS and Local Authority contract wins.
100% win-rate in attaining National and Regional framework status (CCS, HTE, ESPO, CPP, LPP, NOE CPC, EOE CPC, NHS SBS etc.) for several SMEs.
Tenders we’ve successfully completed for healthcare and social care providers:
General dental services
Restorative dentistry (Endodontics)
Supply of temporary and permanent healthcare staff
Domiciliary care services
Workforce Managed Services
Frontline Ambulance Services
Supply of medical consumables
NHS Technology Solutions
Young people leaving care and accommodation services
Supported living care services
Floating support services
Vulnerable children and young people care services
High acuity care services
Nurse led care services
Deprivation of liberty safeguards assessments
Supply of medical equipment
GP led primary medical care services
Tailored support throughout the entire tendering process
At Complete Tenders we believe in helping small companies win contracts. However, few small businesses have the in-house expertise in bid management and tender writing to enable them to compete with larger organisations. Added to which, the process is a time-consuming activity that is often underestimated.
Our bid management and tender writing consultants support businesses of all sizes, in every sector. We have an excellent track record of winning contracts by crafting exceptional tender responses to meet exact requirements.