About Complete Tenders

Tony Murphy

Tender Writer

My career has mostly involved negotiating and bidding for commercial contracts in telecoms, IT and facilities management. I’ve always been in commercial roles, on both the buying and selling side. My early career was in the oil industry, but I moved into telecoms when I started working for BT shortly after it was privatised. After a few operational roles, I managed commercial and contractual support to a wide range of business units within BT, from broadcasting, to videoconferencing, and satellite to submarine cables. That’s where I learned how to pick up new technologies and lines of business in double-quick time – a skill I’m still using at Complete Tenders, where our clients come from so many different sectors.

I left BT for a move into mobile and Wi-Fi, with T-Mobile and later, a tech start-up in the rail industry who pioneered Wi-Fi on trains. There, I worked on both sides of the fence, we won two company-transforming bids, worth €135million and I evaluated tender responses from people who wanted our business.

A few years later I set up my own company. After a pivot or two, we were writing bids for clients and coaching them to be fit to compete. This meant winning new business by writing knockout tender responses, developing clients’ value propositions and reinvigorating content to make it persuasive and compelling. That’s exactly what we do at Complete Tenders - and now I get to work with outstanding people who I learn from every day.

Having moved around a lot in my youth, I lived in London for most of my post-University life, moving to Hertfordshire ten years ago. I still think of myself as a Londoner, but have set down roots here. As a passionate supporter of social justice, I’m chair/trustee at East Herts Citizens Advice, where I also bring my tender writing skills to bear in fundraising. I’m also a coach and treasurer at the Hertford Company of Archers, where I (uncharacteristically) made my own longbow a few years ago.

Steve Smith

Tender Writer

I started my career in the early 2000s writing facilities management bids for school and hospital PFI projects. Since then my career has been wide and varied, including stints in senior operational and transformation roles for a FTSE 100 business process outsourcer, a few years as Chief Executive of a local youth work charity where I live in Bristol and six years in the NHS working in and around general practice.

All of these roles over twenty years have involved writing and managing bids of one sort or another so a few years ago I took the plunge into working full time in bidding. Since then I’ve led bids in health, social care, imports, telecoms, training, catering and FM among others. I enjoy the challenge of dropping into new business and sectors and learning as I go.

Outside work I’m an elected Councillor on Bristol City Councillor, as well as a Magistrate and a Scout Leader specialising in training teenagers for the annual Ten Tors challenge on Dartmoor. When I’m not doing any of that, I’m probably watching Bristol Bears rugby.

Clare Keeble

Graduate Bid Writer

After graduating with a degree in English Literature, I wanted a role that combined my passion for writing with my interest in project management. I took it upon myself to develop my skillset as a voluntary bid writer and content editor for several small organisations and charities. During this time, I experienced firsthand the value that SMEs bring to wider communities and businesses. I joined the Complete Tenders team in September 2024, where my passions have been encouraged, and where I now have the pathway to positively contribute to the growth of SME’s all over the country.

Complete Tenders stands out to me as a business with integrity and determination for success, not just for ourselves, but for all the businesses that we work with.

In my spare time, I enjoy cooking, armature pottery making, and going to the gym once a year.

Louise Niemantinga

Office Manager

I’m a chartered company secretary and as well as handling the accounts and administration within the business, I provide project support services to ensure the tendering team gives the best value and dedicates the time on each job to where it ought to be.

I’m a South African and have worked at executive level for several top investment and financial management firms, in Cape Town and in the UK. I became a mum in 2015 and love the flexibility that Complete Tenders has given me to balance work and home. I love being part of a progressive and caring team that is growing together as well as really helping our customers to grow too.

Philip Laughlin

Tender Writer

I have enjoyed a successful career working within the private sector for a range of businesses from privately owned SMEs to Global Corporations, managing procurement functions, sales and marketing teams, customer service call-centres and multi-country operations.

Tendering has always been a necessary feature of my work, on both sides of the table. I know from experience that regardless of the size of your business, responding to an ITT is always a challenge, and I now put this knowledge to good use, supporting the broad customer base at Complete Tenders.

The winning of new and retention of existing customers is the life blood of every business, and helping our SME customers achieve successful, profitable sales growth is what drives me.

Outside work, I enjoy extensive travel in UK & Europe in our caravan (sorry to all of those who we’ve held up!) and sing/perform with an award-winning mixed voice choir.