About Complete Tenders

We are specialists in winning contracts. Our team of senior tender writing professionals has an exceptional understanding of the tender process, how to prepare outstanding responses and ensure your business beats the competition.

Our Mission

Our aim is to help smaller businesses compete with the large corporations. Quite often the procurement system lets SME’s down; it can be complicated, discriminatory and geared towards big business where commissioning authorities see less risk. Small businesses provide better quality of service, local value and will deliver a contract to a higher standard than most larger competitors.

We want to help these businesses succeed.

Essential Facts

35 years’ bid management experience
Worked across public and private sector as both buyer and supplier
70+ winning Council tenders
£12m NHS tender – the single largest contract win
Managed the tendering process for a multi-national corporation (with improvements of 45% to 93% made in under 12 months)
100%-win rate for SME’s tendering for UK frameworks (CCS, HTE, ESPO, LPP, NOE CPC, EOE CPC, NHS SBS)
Bid consultants operating UK wide

Meet The Team

Say hello to some of our team members

Jennie Billings

Tender Tracker Manager

After a fifteen-year career in marketing across sectors as diverse as stately homes and contract flooring, I’m well versed in the challenges that come with identifying the right business opportunities. This, combined with my masters in marketing, allows me to see our clients’ perspective from both the strategic and detailed level.

The tendering process often appears daunting to those who’ve never tendered before. I simplify the journey from first step to fruition. I enjoy combining my experience and skills to ensure that smaller businesses access the opportunities to take their enterprise to a new level, particularly by matching their precise needs with market expectation.

When not doing all this, I run my own successful business - and oh yes, I’m also mum in chief!

Helen Webb

Tender Writer

I am an experienced tender writer and have developed some specialisms over the years, including in the demanding world of construction tendering. I have also worked with security companies, winning contracts for some of the most well-known players in the industry. I am delighted to be a part of the Complete Tenders team, where I now use the experience I have gained over my career and apply it to helping businesses in many different sectors, learning more about them each day.

I really enjoy the challenge of working with smaller businesses and helping them to compete and win. I use my awareness of how big companies have achieved success and show clients how valuable they are to prospective buyers. It appeals to my own competitive spirit and it makes me feel good when we win!

Outside of work I enjoy reading psycho-thrillers (I’m in a book club) and spending time with my cats – they always give me a story to share with the team on a Monday. It’s also fair to say I am a keen baker; we have regular bake-offs in the office and cake generally tends to keep everyone going through those late-night tender submissions.

Matthew Smith

Managing Director

I’m a Chartered Town Planner and started my career bending over backwards for volume housebuilders. Through many successful planning applications, I learnt the craft of writing compelling arguments in response to a set of requirements. I did however struggle with the constant compromise between corporate arrogance and the quality of the end product.

So, without knowing it at the beginning, I probably co-founded Complete Tenders as a reason to start getting my own back! I believe there are so many smaller businesses out there that are more than capable of delivering a service more successfully than the larger ones; if only they were given the opportunity. I want to address the imbalance, ensuring those that really deserve a contract have the best chance of winning it, so that we as the public, service users and patients are ultimately better off.

I am personally contracted to provide a Tier-1 managed service for my daughter’s rapidly expanding schedule of activities and parties.

Karen Shuttleworth

Tender Writer

I initially worked in the telecoms industry, starting as a test engineer before test management and project management roles gave me a deeper understanding of how to prepare and respond properly to the technical requirements of a project. I took a break to have a family and my two boys keep me very busy, but I decided I wasn't quite busy enough, so I joined the Complete Tenders team! Now I help customers win contracts by understanding their business from a technical perspective and writing tender responses tailored to them, using the same attention to detail needed when testing communication systems. I really enjoy the variety of the businesses we work with, the learning, and the feeling of achievement when a tender is successful.

I love reading and baking and I try to offset that by running when I can. Travel is my passion. I spent 18 months travelling overseas and although very different now I have children, I take them exploring whenever I can.

Julian Quaife

Operations Director

Previously holding contract and tender management roles in the NHS, I moved into the private sector to create better opportunities for companies wanting to win public sector business. I have applied more than 25 years e-sourcing and tender writing experience to develop the winning processes that enable us to consistently secure healthcare and local government contracts for customers across many service categories and industries. Being results-driven with a common-sense approach has ensured an outstanding success rate and a long list of happy customers.

Winning contracts is rewarding in itself, but so is creating fresh, thought-provoking and compelling tender submissions for businesses owners that are new to the tendering process and want to grow. When I’m not helping put our customers into pole position, I’m watching 2 or 4-wheeled motorsport.

Louise Niemantinga

Office Manager

I’m a chartered company secretary and as well as handling the accounts and administration within the business, I provide project support services to ensure the tendering team gives the best value and dedicates the time on each job to where it ought to be.

I’m a South African and have worked at executive level for several top investment and financial management firms, in Cape Town and in the UK. I became a mum in 2015 and love the flexibility that Complete Tenders has given me to balance work and home. I love being part of a progressive and caring team that is growing together as well as really helping our customers to grow too.

Could This Be You?

Complete Tenders are always looking for ambitious and experienced tender writers that thrive on making a real difference to our customers. We are a small team who understand and help each other to achieve outstanding results.

If that sounds like you, then we would love to hear from you.

23418

Live tender opportunities

35

Total contract revenue for one NHS supplier

191,428

(pa) Average win value

What our customers think

Find out what our customers think about Complete Tenders

“Matthew at Complete Tenders has worked with us on many successful projects over the last 2 years and managed tenders that helped us to win some very large contracts, including a recent single supplier award to provide permanent recruitment across 7 NHS Wales Health Boards. On every occasion, he has understood our needs and our challenges and has delivered over and above our expectations”
Charlotte FisherHCL Permanent Ltd

“We have been very happy with the excellent service provided and I guess it is now just a question of waiting but I feel that we did do all that we could with the tender response. Thank you for all that you have done. Without your help, I don’t think we would have had a clue where to start and it was a great comfort knowing that someone was there guiding us through.”
Andrea GoodallPractice Manager, Christchurch Orthodontics

“I would like to say a big thanks to you and your team for enabling us to successfully tender for this opportunity Your help, support and guidance has enabled us to compete toe-to-toe with the ‘big boys’ and has ultimately resulted in us joining a framework that will hopefully lead to a large amount of work for us. I look forward to working with you on future tenders and would recommend Complete Tenders to anyone seeking success with the tender process.”
Ian AbrahamsJNB Publishing Ltd

“Our Company first used Complete Tenders in May 2018 where I was struggling to finish a tender due to the complexities of the finances. I called Complete tenders and Matthew dropped everything he was doing to assist and pulled the figures together in a short space of time which I then submitted on time. As a result of Matthew's intervention, we were awarded the contract in June 2018.”
Andy PearmanUnited Cleaning Solutions

“We had been asked by a customer to tender for a bulk haulage contract we were already providing, the current arrangement was coming to an end and it was a large part of our existing business. Thanks to Complete Tenders, we were able to show the customer that we were still the best service provider on offer and beat some much larger companies in the process. We won the contract and look forward to winning the next one!”
Alan MaylingMayling Transport

“We approached Complete Tenders to help us with a bid for a local public sector project, having previously failed to win similar work. It was interesting to witness how our bid was moulded to suit the brief requirements and utilise our specific experience and skillsets. Our final submission was well polished and ultimately Complete Tenders helped us win our first public sector job. We are now using their tracker service to find the next appropriate tender for us to bid for.”
Simon KnightMilligan Knight Architects

“I asked Complete Tenders to advise and help me prepare tenders for the NHSE Orthodontic Services contracts and we were successful in both bids. Matthew and his team were a great help and support with their deep knowledge of healthcare services and how to win NHS contracts as well as their calm influences during a challenging process and very stressful time. I highly recommend Mathew and his team.”
Dr Amal MaizarE&G Ortho Ltd

“I have been using Complete Tenders services to support and develop organisations like mine since August 2017. Complete Tenders look out for any upcoming tenders that I can bid for. They have a good understanding of the services I provide and have tendered for 3 contracts that have all been successful.”
Nazia PervezPemberton Transitions Service Ltd

”Thanks for this. I got the bid off for the National Army Museum one and we won! Thank you for making me aware of it as it's our first museum one which will really help with future museum tenders. A great start!!
Jim SawleVogue Display